Privacy policy
Privacy Policy
Last updated: 14 May 2026
This Privacy Policy describes how Yalla Mahjong FZE, the “Site”, “we”, “us”, or “our”, collects, uses, and discloses your personal information when you visit, use our services, make a purchase from yallamahjong.com, or otherwise communicate with us regarding the Site, collectively referred to as the “Services”.
For the purposes of this Privacy Policy, “you” and “your” refer to users of the Services, including customers, site visitors, or others whose information we collect as described in this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using or accessing the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.
The revised Privacy Policy will be posted on the Site, the “Last updated” date will be modified, and any other required steps will be followed as required by applicable law.
How We Collect and Use Your Personal Information
We collect personal information from a variety of sources in order to provide the Services.
The way we collect and use information depends on how you interact with us. We use this information to communicate with you, provide and improve the Services, comply with legal obligations, enforce our terms of service, and protect or defend our rights and the rights of our users.
What Personal Information We Collect
The types of personal information we collect depend on your interaction with the Site and Services.
“Personal information” refers to data that can identify, describe, relate to, or be associated with you. Below are the categories and types of information we may collect.
Information We Collect Directly from You
We may collect information directly from you when you interact with our Site or Services, including:
Contact details, such as your name, address, phone number, and email address.
Order information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, such as your username, password, and security questions.
Shopping information, such as items viewed, cart contents, wishlist additions, loyalty points, reviews, and referrals.
Customer support information, such as details you include in communications with us, including messages sent through our contact form, email, WhatsApp, or other communication channels.
Some features of the Services may require that you provide certain information. Choosing not to provide this information may limit your access to certain features or prevent us from completing a transaction or responding to your request.
Information We Collect Through Cookies and Usage Data
We automatically collect information about your interaction with the Services, referred to as “Usage Data”, using cookies, pixels, and similar technologies.
Usage Data may include device information, browser data, network details, IP address, pages viewed, products viewed, referring pages, and details on how you interact with the Services.
Information We Obtain from Third Parties
We may obtain information from third parties such as vendors, service providers, and partners who assist us in providing our Services.
This may include information from Shopify, payment processors, shipping providers, marketing platforms, analytics providers, or other partners involved in operating our online store.
Any information obtained from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to fulfil our contract with you and provide the Services. This includes processing payments, fulfilling orders, arranging shipping and delivery, sending notifications related to transactions, creating and managing customer accounts, facilitating returns and exchanges, and providing customer support.
Marketing and Advertising
We may use your personal information for marketing and advertising purposes, such as sending promotional emails, updates, collection launches, offers, or other communications.
We may also use information to customise advertising on our Site and other websites, where permitted by applicable law.
Security and Fraud Prevention
We use your personal information to detect, investigate, prevent, or act against fraudulent, illegal, or malicious activities.
You are responsible for keeping your account credentials secure. Please contact us immediately if you believe your account or personal information has been compromised.
Communicating with You and Service Improvement
We use your information to provide customer support, respond to your questions, maintain our business relationship with you, improve the Services, and enhance your experience with Yalla Mahjong.
Cookies
Our Site uses cookies and similar technologies to enhance functionality, remember preferences, perform analytics, and tailor advertising.
Cookies may help us understand how visitors use our Site, improve website performance, remember items in your cart, and provide a more personalised experience.
You can manage cookies through your browser settings. However, blocking or disabling cookies may affect your experience and restrict certain features of the Services.
How We Disclose Personal Information
We may disclose personal information under various circumstances, subject to this Privacy Policy.
With Vendors and Service Providers
We may share personal information with vendors and service providers who perform services on our behalf. These may include IT management, payment processing, order fulfilment, shipping, data analytics, marketing, customer support, and website hosting.
With Business and Marketing Partners
We may share information with business and marketing partners for service provision, advertising, analytics, and promotional purposes, where permitted by applicable law.
For Legal Reasons
We may disclose information to comply with legal obligations, enforce our terms and policies, respond to lawful requests, or protect our Services, rights, property, safety, users, and others.
User Generated Content
You may be able to post content publicly through our Services, such as product reviews, comments, or other submissions.
Any content you post publicly may be accessible by anyone. We do not control how third parties may use information that you choose to make publicly available.
Third Party Websites and Links
Our Site may contain links to third party websites or services.
These third party websites are governed by their own privacy and security policies. We recommend reviewing their policies before providing any personal information.
We are not responsible for the privacy practices, content, accuracy, or security of third party websites or services.
Children’s Data
The Services are not intended for use by children under the age of 16.
We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so we can request deletion of that information.
Security and Retention of Your Information
We take reasonable steps to protect your personal information. However, no security system is perfect or completely secure.
You should avoid sending sensitive or confidential information through insecure channels.
We retain your personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records.
The length of time we retain information depends on factors such as the nature of the information, the purpose for which it was collected, legal requirements, and operational needs.
Your Rights
Depending on where you live and applicable laws, you may have certain rights regarding your personal information.
These rights may include the right to access personal information we hold about you, request deletion of your personal information, correct inaccurate information, request portability of your information, restrict or object to certain processing, and withdraw consent where processing is based on consent.
You may also have the right to manage communication preferences or lodge a complaint with a relevant authority.
To exercise your rights, please contact us using the contact details below. We may need to verify your identity before processing your request.
International Transfers
Your information may be processed outside your home country.
If personal information is transferred from Europe or other regions with data protection requirements, we rely on recognised transfer mechanisms, contractual safeguards, or equivalent protections where required by applicable law.
Contact
For questions about our privacy practices, this Privacy Policy, or to exercise your rights, please contact us at: