Frequently Asked Questions

Yalla Mahjong is not a reseller brand. Every collection begins with an idea, a mood, a palette, and a story, then moves through many rounds of design, sampling, refinement, and careful decision-making before it ever reaches the table.

Our designs are proprietary and created with intention. We believe in original work, thoughtful production, and respecting the creativity of artists and designers. For that reason, we do not support copied artwork, imitation products, or knockoffs.

When you choose Yalla Mahjong, you are choosing more than a set. You are supporting a homegrown, self-started, family-run small business built with care, creativity, and a genuine love for the game.

Our tiles are thoughtfully produced through a combination of skilled hand-finishing and precision detailing.

Each tile begins with careful shaping, polishing, and preparation before the final artwork is engraved and painted with precision. While modern tools allow us to achieve crisp, detailed designs, much of the process still relies on human hands, attention, and care.

Because of this, small variations may occur from set to set or tile to tile. These are not considered defects, but part of the character of a considered, small-batch product. We believe these subtle differences are part of what makes each Yalla Mahjong set feel special.

Our tiles are engraved, not simply printed or stamped.

Each design is carefully engraved into the tile and then painted for a crisp, lasting finish. This gives the artwork depth, definition, and a more elevated feel.

We take great care in packing each order, but if something arrives damaged, please contact us within 7 days of receiving your parcel.

Please email us with your order number, clear photos of the damaged item, and photos of the outer packaging so we can assess the issue and assist you as quickly as possible.

Where a claim is approved, we will do our best to arrange a suitable replacement, repair, exchange, or resolution. Please note that exact replacements may depend on stock availability, particularly for limited edition collections.

If you receive an incorrect item, please contact us within 7 days of delivery with your order number and clear photos of what you received.

Once reviewed, we will guide you through the next steps and arrange a resolution as quickly as possible.

If there is an issue with your tiles, please contact us within 7 days of receiving your order and include clear photos so we can assist you.

After this period, replacement tiles may be available to purchase separately, subject to availability. Please contact us directly and we’ll do our best to help.

If your order has not yet been packed or shipped, you may contact us to request a cancellation.

We will always do our best to help, but once an order has been processed, packed, or dispatched, we may no longer be able to cancel it.

If you need to make a change to your order, please contact us as soon as possible.

Where possible, we will try to update items, quantities, personal details, or shipping information before your order is processed. However, once an order has been packed or dispatched, changes can no longer be guaranteed.

Promotional pricing, sales, and discount codes are only valid during the advertised promotional period.

Purchases made before or after a promotion are not eligible for retroactive discounts, price adjustments, or refunds of the price difference. Discount codes cannot be applied to past purchases or used outside the stated promotional window.

Shipping costs are calculated at checkout based on your delivery location, order size, and the shipping option selected.

Where free shipping is available, this will be clearly shown at checkout once your order qualifies.

Free shipping may be offered on selected orders, locations, or promotional periods.

If your order qualifies, the free shipping option will appear automatically at checkout. If it does not appear, your order may not meet the current requirements or your delivery location may not be eligible.

We are based in Dubai and aim to support both UAE and international customers where possible.

International shipping availability, rates, and delivery timelines will depend on your location and will be shown at checkout where available. Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Once your order has been placed, you will receive an order confirmation by email.

When your order has been packed and dispatched, you will receive a shipping confirmation with tracking details. Tracking information may take a little time to update once the parcel has been collected by the courier.

We accept major credit and debit cards, including Visa and Mastercard. Additional payment options, where available, will be shown at checkout.

Please refer to our Return Policy page for full details on returns, exchanges, eligibility, and timelines.

As many of our products are limited edition, small-batch, or carefully packaged for gifting, we recommend reviewing the full policy before placing your order.